Linen & Loop Laundry Service Agreement
By subscribing to Linen & Loop services, you agree to the following terms and policies.
Service Overview
Linen & Loop provides scheduled wash, dry, fold, and delivery laundry services based on the selected service plan.
Subscription Plans
Customers select a weekly plan based on the number of laundry bags processed each week:
Essential Plan – 2 bags per week
Family Plan – 3 bags per week
Large Household Plan – 4 bags per week
Each Linen & Loop bag equals one wash cycle. Bags should be filled comfortably and able to close without forcing or compressing items.
Additional Bags
Any bags exceeding the number included in your plan will be processed as extra loads and billed at the current extra-load rate.
Each plan includes a set number of laundry loads per week.
Occasionally adding one extra load is completely fine — we understand that life happens.
If more than one extra load is regularly included, or if overages occur for multiple weeks, we may recommend upgrading to the next service plan to ensure consistent service and scheduling.
Additional loads may be billed separately when applicable.
Current fee for an extra load is $12.
Setup Fee
A one-time setup fee is required to begin service. This fee covers reusable Linen & Loop laundry bags, bag labeling, account setup, and welcome materials.
Plan Setup Fee
Essentials $35
Family $47
Large Household $59
Optional Fresh Scents
You may add a fresh scent to each load if you would like. Please indicate on your service form. If you would like to add this or remove please email us within 48 hours before your next scheduled pickup.
Current added fresh scent to each load/bag is $3.
Hung Clothes
Hangers and garment bags are an extra fee for hung clothes. We will automatically hang button - down shirts as well as dresses unless told otherwise.
Current hung clothing fee - $1/each.
Service Commitment
Linen & Loop requires a 90-day minimum service commitment to begin service.
Pickup & Delivery
Laundry is collected and delivered during scheduled service windows. Customers must have laundry bags placed in the designated pickup location before the beginning of the pickup window.
Missed Pickup
If laundry bags are not available during the pickup window, service will resume the following week.
Delicates
Items requiring special care must be placed inside the Linen & Loop delicates pouch with instructions. If no instructions, items will be washed and dried in the pouch.
Stain Stickers
Items with stains must be marked with the supplied red stickers. If so sticker is placed by the stain we will not treat the area. If more stickers are need please email us 48 hours before your next scheduled pickup.
Oversized Items
We do not accept large blankets, comforters etc at this time. If you are unsure about an item, please feel free to reach out to us.
Garment Care & Liability
Linen & Loop handles garments with care using standard laundering practices. However, we are not responsible for:
• color bleeding from garments
• shrinkage of items not labeled machine washable or dryer safe
• damage to garments already weakened or worn
• items placed in standard bags that require special care
Maximum Liability
In the rare event Linen & Loop is responsible for damage or loss, compensation will not exceed five times the cost of the laundry service for that order.
Lost Item Reporting
Missing items must be reported within 48 hours of delivery.
Bag Ownership
Laundry bags and delicates pouches remain property of Linen & Loop. Replacement bags may be purchased if lost or damaged.
Service Area & Availability
Linen & Loop Concierge currently operates within a limited service area. Service availability may vary based on location, scheduling capacity, and operational considerations.
Submitting an inquiry or service request does not guarantee service availability. All service requests are subject to confirmation.
During the pilot phase, pickup and delivery days are limited and may change as we refine scheduling and service capacity.
Linen & Loop Concierge reserves the right to:
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limit service availability by location
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adjust scheduling windows
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pause or decline service requests outside our current service area
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modify service offerings as the business grows
Customers will be notified if their location falls outside the current service area or if scheduling adjustments are required.
Changes to Service
Customers may upgrade or downgrade plans after the initial 90-day commitment period.
By subscribing to Linen & Loop services, customers acknowledge and agree to these policies.